FAQs & Shipping

About our products

We offer the highest quality smoked salmon, smoked in Scotland’s Oldest Salmon Fish house.

We sell these in 100g 200g 300g and 400g packs, whole sides, and hand-sliced sides of smoked salmon, we also offer the finest 160g portions and whole sides of Honey Roast smoked salmon.

All our smoked salmon is sourced from Scottish Sea Farms and are raised to the highest quality in a sustainable environment to produce the very best salmon. At the moment the Scottish Government has banned the catching of wild salmon in Scotland on conservation grounds and therefore we cannot offer Wild Scottish Salmon.

We also offer the very best fillets of Haddock, lemon sole and Smoked Haddock, caught by our own boats, filleted and vac packed in pairs and blast frozen the day they are landed in Peterhead.

Available for collection only!

You can visit our shop during our opening hours — Monday to Friday 08:00 – 17:00

You can access our online shop www.ugiesalmon.co.uk  and order and pay online

You can make an order on the telephone at 01779 476209

Email us at usf@lunarfreezing.co.uk

Or you can write to us at Ugie Salmon, Golf Road Peterhead AB42 1LS
Please include phone number as we may need to contact you.

Placing an order

Whichever way you chose to buy our products, when you contact us, we will need the following information

Your name
Address
City
Postcode
Telephone number
Email address (if you have one)
Designated safe area for parcel if not in

If you are sending a gift to someone else, we need the same information for them.

You need to supply us with a chosen delivery date. We will do our best to supply the products on or before the date chosen. Remember chose this date carefully, a day early is far better than a day late.

Also someone needs to be at the address all day to receive the goods which are sent by overnight courier and can arrive anytime the next day.

We can arrange deliveries for weekdays only. We cannot delivery Saturday, Sunday or Monday.

You can order anytime before the requested delivery date, normally people pre-order 1 – 4 weeks before the requested delivery date.

We can take orders to send out the same day, for delivery next day, provided the order is placed before 10am. Orders received after that time will be prepared and sent the following day. 

Like any shop you look around and see the products you want to buy. You will see the picture and short explanation of all the products we sell. Select the product or products and the amount you want of each.

We encourage you to look at the three bands of prices attached to each product, the more you buy the cheaper the products become.

Yes you will be given an opportunity to check your order prior to passing to the secure payment.

You can add or subtract items or start again if you choose.

If the order has already been placed and paid, please contact us asap for assistance.

For any order — especially when sending items to more than one address — we recommend setting up an account with us. This allows you to store your own contact details as well as the details of anyone you may want to send salmon to, now or in the future.

Once your account is created, you can log in at any time and your saved contact details (including those of your friends) will be available. This means you will not need to re-enter or remember addresses each time you place an order.

If you also want to send items to yourself, make sure your own address is included in the multiple addresses database alongside your friends’ details.

You can write a short greetings message eg “Merry Christmas, Love from Mary”  “Happy Birthday” “congratulations on passing your exams”   “bon appetite, enjoy!”

Your message will be printed on the back of a special Certificate of Origin. It is always best to put your name and message in with the goods, we often get people phoning up asking us who sent them such a lovely gift, we shouldn’t expect the receiver to know who has sent them a gift.

You will receive an email confirmation of order to let you know your order has been accepted and your payment has gone through.

Payment methods

In the shop you can pay by cash. Debit card, credit card or cheque (made out to “LUNAR”)

In the online shop you can pay securely by all major debit cards and credit cards but not Amex.

When ordering by telephone we need your credit or debit card details.

When ordering by email or phone we need your credit or debit card details or by Bacs Transfer.

You need to supply us with

Card holder Name
Card holder email address
Card number
Card start date
Card expiry date
Cv2 Number (three digit security number on the back of your card)

Delivery instructions and advice

All packing and posting charges will be added after the selection of the number of items and the delivery address is submitted. Typically for UK delivery addresses, post and packing for most items will cost only £12.50.

No, sadly since Brexit we can no longer send to any country outside of the UK.

We will send you the products by FedEx overnight courier. They normally deliver next day between 8am and 5pm. If you supply us with an email address you will get alerts telling you when the parcel will arrive.

Normally we use FedEx to deliver your goods. They need a signature and someone at the address to take in the parcel. If you are out when they come they should leave a note telling you they have been unsuccessful and giving you instructions how to contact them to make the delivery happen. When you are ordering, it is always best to tell us a safe place where to leave it if you are out.

If you don’t receive your goods on the day you expect them contact us right away and we will contact FedEx, give you a tracking number and get the problem resolved as soon as possible.

When you order your goods you will be given an opportunity to give us special delivery instructions, if you know you will be out on the date selected. Examples may be “please leave in greenhouse if out”  “Please leave with neighbours at no.6” or “leave on doorstep”

Another good way for people working to receive their products is to get them delivered to their works address.

Storage instructions

As a general rule with all fish products best advice is “on arrival, eat it or freeze it”.

The label on your products will give you storage advice for fresh products, typically 10- 14 days in a refrigerator at below 5c. On the label and on the packaging you will be given a use by date, allergen information and Nutritional values.

The products can be frozen for up to 6 months at -18c. If you are going to freeze the product do so as quickly as possible preferably on the day of arrival.

Once taken out of the freezer smoked salmon defrosts quite quickly typically between 2-4 hours at room temperature. Once defrosted do not re-freeze.

Salmon benefits

Not only is salmon very delicious, it is a very healthy food with many benefits to regular eaters. As part of your regular healthy eating diet, salmon may reduce the risk of heart disease and may aid in weight control.

Rich in Omega 3
Great source of Protein
High in B Vitamins
Good source of Potassium
Full of Selenium
Contains the Antioxidant Astaxanthin

Ugie salmon is smoked in the oldest salmon Fish House in Scotland, the secrets of the salmon smoker being handed down from generation to generation.

Ugie salmon have been awarded the BRC accreditation; the very highest standard recognised by the food industry, this gives complete peace of mind to any of our customers of quality, transparency, and traceability. We are also Kosher certificated, again an assurance of care and Quality.